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Ali

ShiaChat.com Outage (July 10 - 21, 2016)

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Salam Alaikum everyone!


First off, we’d like to welcome you all back to ShiaChat.com.  It’s been a hectic 10 days of trying to restore service but we’re excited to be back online.

As some of you may know, and for those who are technically inclined, we had a secondary hard drive failure that had been lurking for a few weeks unnoticed and then ended up with a primary hard drive failure which also resulted in a RAID failure – so for a moment, we had no data except for an old backup.  It took a few days to salvage backups and live data, a couple of days for our service providers to rebuild the server, and another couple of days to install the forums, restore backups and perform a complete test to see what data loss, if any, we encountered.

Luckily (yet to be confirmed), it seems like the data loss is very minimal and localized with the blogs which is why you only see 18 blogs instead of the 60+ from before.  We’re also addressing a few small technical glitches with the vendor, we don’t expect these to be serious.

For the time being, please continue to use the site as usual and report any new unreported issues in our “Test” thread:

In the past 15 years that ShiaChat has been serving the online community, we’ve been through many challenges including crashes, technical glitches, hacking, attacks and even a well organized domain theft but we continued to come back stronger.  We are working on multiple risk assessments and mitigation strategies to ensure what happened will never be repeated again and we thank you for your ongoing support.  We as Admins are not completely free of blame since we can always do a better job in monitoring the site and ensuring optimal performance and reliability but at the end of the day we are all volunteers with busy personal lives and are only trying our best with your support.

As always, a special thanks to brother Ya Aba 3abdillah for working behind the scenes once again to bring us back to life.

ShiaChat.com Administration Team

 

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